We are sure you’ll be delighted with your  purchase, however if for any reason you are not completely satisfied you can return any item purchased from this website to us provided it is in a fully resaleable condition within 7 days of receipt.To return an item, please email enquiries@crystalsoil.com who will provide you with a returns item number.  Please remember to advise us whether you want an exchange or a refund.

We recommend returns are sent back by recorded delivery as CrystalSoil.com cannot be held responsible for lost returns.  Always retain proof of posting.

All merchandise must be returned at your cost in good condition in original packaging within 7 days to receive credit to your credit card.

Shipping and Handling

Postage and packing is free within the UK Mainland. We use Royal Mail second class post, which takes between 4-6 days.

Shipping Charges

The following charges apply to ensure speedy delivery of your order.